Keeping a very high level of service is a must for all our after sale service personnel. Ultimate service management techniques and software tools ensure continuous improvement and the best service available in the market today.

It is possible to order spare parts or tools at any time by communicating the part code to the Spare Parts Service (+39 0332 876111), which can supply an immediate estimate and promptly check the availability of the piece or the lead time needed to produce it, if necessary.

If we do not receive a code, our operators are able to find the code if they are supplied with a description, design or technical drawing. Furthermore, using specific software, they can aid the work of researching and substituting the part on the machine itself.

Our warehouse, which is completely automated, sends all spare parts that are available by courier on a daily basis, to minimize delivery times. All our subsidiaries are also equipped with the latest spare parts management tools and storage system to satisfy local demand. Original Ficep spare parts enjoy the same reliability as our products and are guaranteed for a year after purchase date. We guarantee the support and availability of a spare part on all running CNC machines, for a minimum of 10 years and in certain cases over 20 years.

Our distribution network guarantees rapid and reliable delivery throughout the world. More than 10,000 articles are always available in our Gazzada warehouse and our service is constantly monitored and analysed with the aim of guaranteeing the highest level of client satisfaction.