Support

Support for the Client, Fast, Efficient, For life.

Ficep Customer Services are managed by an accurately trained team of staff to respond in real time to requests from all over the world.

Professionalism, know-how and communication skills are essential requirements for all the people involved in the technical assistance and after-sales service. On the Ficep Help-Line, all the operators are professional technicians, specialised in recognising, analysing and diagnosing a technical and/or application problem at a distance thanks to their special training. For this reason, when you call with a problem, you will already have started to resolve it. 90% of problems are also resolved by the support group thanks to the following:-

Help-Line

The Ficep Help-Line is active from Monday to Friday (8.00 – 19.00 Italian time), to respond to any doubts or problems regarding the working conditions of our machines. The service is organised in order to supply each client with a precise reference at all times, with an ample and constant availability for speedily resolving each problem and keeping any machine downtime to a minimum.

Teleservice assistance

Ficep TeleService is a telemetric assistance, used to resolve software related or configuration issues, which enables distance interaction with the machine, wherever it is, dramatically improving the troubleshooting and diagnostic activity.
Using an in-depth diagnostic tool, our technicians can reach a rapid solution to the problem. Up to now, around 80% of malfunctioning cases have been resolved remotely using this technology.
TeleService is supplied as standard through a dedicated line and is particularly useful for the rapid and correct implementation of software updates.

International technical support

For more complex technical problems, our proximity to the client is guaranteed by a worldwide network of engineers and specialised technicians, ready to intervene on-site, to analyse each situation and define the most appropriate solution.