Customer service
Overview
SUPPORT FOR THE CLIENT,

FAST, EFFICIENT, FOR LIFE.

The secret of excellence is the ability to maintain it over time. For our clients, after-sales service, training and technical assistance are at least as important as the products we produce in order to keep a high level of availability during the product life cycle.

Ficep Customer Services are managed by an accurately trained team to respond in real time to requests from all over the world.

Professionalism, know-how and communication skills are essential requirements for all the people involved in the technical assistance and after-sales service.
HELP-LINE

On the Ficep Help-Line, active from Monday to Friday, all the operators are professional technicians, specialized in recognizing, analysing and diagnosing a technical and/or application problem remotely thanks to their special training.
The service is organized in order to supply each client with a precise reference at all times, with an ample and constant availability for speedily resolving each problem and keeping any machine downtime to the minimum.
For this reason, when you call with a problem, you have already started to resolve it.

 

CONTACT US FOR SUPPORT

TELESERVICE ASSISTANCE

Ficep TeleService is a telemetric assistance, used to resolve software related or configuration issues, which enables remote interaction with the machine, wherever it is, dramatically improving the troubleshooting and diagnostic activity.
Using an in-depth diagnostic tool, our technicians can reach a rapid solution to the problem. Up to now, around 95% of malfunctioning cases have been resolved remotely using this technology.
TeleService is supplied as standard through a dedicated line and is particularly useful for the rapid and correct implementation of software updates.

YOUR GLOBAL SERVICE PARTNER IN ALL LATITUDE

For more complex technical problems, our proximity to the client is guaranteed by a worldwide network of engineers and specialized technicians, ready to intervene on-site, to analyse each situation and define the most appropriate solution.

THE FIRST STEP IS THE ONE THAT COUNTS

The start-up phase is the most delicate moment for each customer.
Operating in close-contact with the company, our technicians not only check that the installed machines are working properly, they also check on-site that new software is correctly interfacing and fully compatible with the customer’s information system.
Our technicians collaborate with the commercial office to define the installation program. In this phase, assessments and meetings with the client are carried out prior to installation, to define an adequate plan which takes into consideration safety, foundation and delivery logistics information.

Market Fields
Market Fields

News and Events
News and Events